Shipping & Exchange Policy
At Ahsas, we want every customer to have a smooth and happy shopping experience. Our shipping & exchange policy is designed to make your purchase simple, safe, and worry-free. Please read the details carefully before placing your order.
Shipping Policy
We believe that good products deserve good delivery. That is why our shipping & exchange policy includes free delivery on all orders. You don’t need to pay any extra amount for shipping.
Free Delivery: Every product you buy from Ahsas comes with free delivery. There are no hidden charges at checkout.
Safe Packaging: We pack every jewelry piece carefully so that it reaches you safely and without any damage.
Delivery Time: Orders are usually shipped within 2–4 working days and reach most locations within 5–7 business days. In case of public holidays or special sale days, delivery may take a little longer.
Tracking Information: Once your order is shipped, you will receive a tracking number on your email or phone. You can track your order anytime.
Our goal is to make sure your favorite jewelry reaches you on time and in perfect condition.
Exchange Policy
Our shipping & exchange policy also covers product exchanges. However, we want to be clear about the terms and conditions so there is no confusion later.
When Exchange Is Accepted
We provide 1.5 years warranty on all our products for color issues.
If your jewelry product shows discoloration during this 1.5-year warranty period, we will accept an exchange.
The product must be returned along with the warranty card provided at the time of purchase.
When Exchange Is Not Accepted
To keep the policy fair and simple, please note the following conditions where exchange is not available:
If the product is physically damaged due to mishandling, dropping, or any kind of accident, we cannot accept it for exchange.
If the warranty card is lost or not provided with the product, the exchange request will not be accepted.
Any product used beyond the 1.5 years warranty period is not eligible for exchange.
We created this shipping & exchange policy to protect both our customers and our brand. It ensures that genuine issues like discoloration are covered while also keeping the system fair for everyone.
How to Request an Exchange
If your product qualifies for exchange under our shipping & exchange policy, here’s how you can proceed:
Contact our support team within the warranty period with details of your product.
Share clear photos of the product showing the discoloration.
Provide your order number and warranty card details.
Once our team verifies, we will guide you through the exchange process.
After approval, you will be able to send the product back to us and we will provide you with a replacement piece.
Why Our Policy Matters
At Ahsas, we value trust more than anything. Jewelry is not just a product, it is an emotion and a memory for our customers. That is why our shipping & exchange policy is designed with honesty and care.
Customers enjoy free delivery, so shopping is stress-free.
The 1.5-year exchange warranty gives confidence to buy without worry.
Clear rules ensure there is no confusion regarding damage or warranty card issues.
Our promise is to make sure every customer feels secure and valued.
Final Note
This shipping & exchange policy is made to serve you better and to make your journey with Ahsas easy and comfortable. By offering free delivery and a fair exchange process, we hope to give you complete peace of mind while shopping for your favorite jewelry.