Welcome to Ahsas! We want you to have a smooth and satisfying shopping experience. Please read the following policy carefully before placing your order.
Shipping Policy
Processing Time: All orders are processed within 2 to 3 business days after payment confirmation.
Shipping Time: Delivery usually takes 4 to 8 business days, depending on your location.
Shipping Charges: Standard shipping charges apply and will be displayed at checkout.
Delivery Partners: We work with trusted courier partners to ensure safe and timely delivery.
Delays: We are not responsible for delivery delays caused by courier companies, weather conditions, or unforeseen events.
Exchange Policy
At Ahsas, we stand by the quality of our gold-plated jewelry. While we do not offer returns, we do provide exchange only under specific conditions:
✅ Exchange is accepted only if:
The product has visible discoloration not caused by misuse.
The exchange request is made within 1.5 years of purchase.
The product is in its original condition and packaging, with a valid proof of purchase.
❌ Exchange is not applicable if:
The product is damaged due to misuse, accidental breakage, or improper storage.
There is normal wear and tear or tarnishing due to chemicals, perfumes, or water exposure.
How to Request an Exchange
To request an exchange for discoloration:
Email us at [sonigautan116@gmail.com] or WhatsApp us at [8799736984] with clear photos of the product and your invoice.
Our team will verify and approve the request if it meets our exchange criteria.
Once approved, you will be guided through the exchange process.
Important Notes
Ahsas reserves the right to accept or reject exchange requests at our discretion based on product condition and proof.
Shipping costs for exchanges are borne by the customer unless otherwise stated.